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Hospitality Services Director

2 months ago


Orlando, Florida, United States Marriott Full time

Job Summary

We are seeking a highly skilled and experienced Club Lounge Operations Manager to join our team at Marriott. As a key member of our hospitality services team, you will be responsible for ensuring the highest levels of service and hospitality are provided to our guests.

Key Responsibilities

  • Manage the day-to-day operations of the club lounge, including supervising staff and ensuring that all company standards are met.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.
  • Conduct regular audits to ensure compliance with company policies and procedures.
  • Provide coaching and training to staff to enhance their skills and knowledge.
  • Manage budgets and resources to ensure efficient use of resources.

Requirements

  • High school diploma or equivalent required; 4 years of experience in hospitality services, front desk, housekeeping, or related field.
  • 2-year degree from an accredited university in hospitality, business administration, or related field; 2 years of experience in hospitality services, front desk, housekeeping, or related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.

What We Offer

  • A competitive salary range of $67,000 to $82,000 annually.
  • A comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.