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Hospitality Services Director
2 months ago
Job Summary
We are seeking a highly skilled and experienced Club Lounge Operations Manager to join our team at Marriott. As a key member of our hospitality services team, you will be responsible for ensuring the highest levels of service and hospitality are provided to our guests.
Key Responsibilities
- Manage the day-to-day operations of the club lounge, including supervising staff and ensuring that all company standards are met.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.
- Conduct regular audits to ensure compliance with company policies and procedures.
- Provide coaching and training to staff to enhance their skills and knowledge.
- Manage budgets and resources to ensure efficient use of resources.
Requirements
- High school diploma or equivalent required; 4 years of experience in hospitality services, front desk, housekeeping, or related field.
- 2-year degree from an accredited university in hospitality, business administration, or related field; 2 years of experience in hospitality services, front desk, housekeeping, or related field.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
What We Offer
- A competitive salary range of $67,000 to $82,000 annually.
- A comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.