Club Operations Manager

1 week ago


Orlando, Florida, United States Planet Fitness Full time
About the Assistant Manager Role

The Assistant Manager is a key member of the Planet Fitness team, responsible for assisting the Club Manager in overseeing club operations to ensure an exceptional member experience.

Key Responsibilities:
  • Team Leadership: Lead team members to complete assigned tasks in a safe and efficient manner.
  • Member Experience: Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
  • Employee Support: Assist in resolving employee concerns and provide backup staffing support as needed.
  • Inventory Management: Manage inventory system for cleaning supplies and order club supplies and retail product.
  • Performance Tracking: Track KPIs to identify areas of strengths and opportunities; game plan with the Club Manager.
  • New Hire Support: Support the Club Manager with hiring and onboarding new team members.
  • Emergency Response: Assess and assist in emergency situations.
Daily Responsibilities:
  • Member Greeting: Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
  • Member Support: Help to promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Member Concerns: Resolve member concerns and escalate to a Manager as needed.
  • Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Prospective Member Calls: Perform prospective member calls and tours; assessing their membership needs.
  • Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
  • Cleaning and Sanitizing: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Facility Maintenance: Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Qualifications:
  • Experience: 9-12 months of experience in a customer service environment and 9-12 months of experience supervising and leading a team.
  • Age: Must be 18 years of age or older.
  • Certifications: Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Computer Skills: Basic computer proficiency.


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