Customer Success Specialist
2 weeks ago
American International College is a private, coeducational institution of higher education located in Springfield, Massachusetts. The college has a strong commitment to serving the community and a diverse and inclusive campus community. We strive to create a work environment that is representative of the students we serve.
Job Summary:
The Customer Success Specialist will provide technical support to students, faculty, and staff. This includes helping desk communications, troubleshooting technical issues, and providing training and documentation to ensure a positive user experience. The ideal candidate will have excellent customer service and technical skills, with a strong ability to work independently and as part of a team.
Key Responsibilities:
- Provide technical support to students, faculty, and staff via phone, email, and in-person.
- Troubleshoot technical issues and provide solutions to ensure a positive user experience.
- Develop and maintain documentation and training materials to support technical support efforts.
- Work with the IT team to identify and resolve technical issues.
- Provide training and support to student workers to ensure they have the skills and knowledge needed to provide excellent technical support.
- Run reports to analyze data and identify areas for improvement.
Requirements:
- Excellent customer service and technical skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to communicate technical information to non-technical individuals.
- A+ certification or equivalent experience.
Additional Information:
American International College is an equal opportunity employer and welcomes applications from individuals who are underrepresented in the workforce. We are committed to creating a diverse and inclusive work environment that reflects the students we serve.
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