Customer Success Manager II
2 months ago
Box is the leading Content Cloud, trusted by over 115,000 organizations worldwide, including 70% of the Fortune 500. As a Customer Success Manager II, you'll play a vital role in driving growth and retention of our customer base, ensuring our clients receive exceptional value and remain engaged with Box.
Key Responsibilities:- Conduct customer engagement calls to increase retention and develop use cases for implementation and adoption.
- Manage post-sales activity for enterprise customers through strong relationship-building, product knowledge, and planning.
- Maintain a deep understanding of Box's product to speak with customers about relevant features and functionality.
- Develop joint success plans with customers to drive adoption and high-value use cases.
- Track accounts to identify churn risk and work to improve customer health and retention.
- Partner with Sales and Professional Services to develop plans for making Box a part of each customer's core architecture.
- Collaborate with Product and Engineering on product improvement requests.
- Function as a customer advocate and provide internal feedback on how Box can better serve enterprise customers.
- Bachelor's degree required.
- 4+ years of prior account management experience.
- 4+ years of experience in SaaS.
- Experience working with Higher Education organizations (Colleges & Universities, EdTech, etc.) is a plus.
- Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.
Box values diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. If you're passionate about this opportunity, we encourage you to apply. We're an equal opportunity employer and welcome applications from all qualified candidates.
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Customer Success Manager II
3 weeks ago
New York, New York, United States Box Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager II to join our team at Box. As a key member of our customer success organization, you will be responsible for driving the growth and retention of our customer base, which directly impacts our company's success and stability.Your primary focus will be on strategically managing and...
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Customer Success Manager II
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New York, New York, United States Box Full timeDrive Customer Success at BoxAs a Customer Success Manager II at Box, you will play a critical role in driving the growth and retention of our customer base. This includes strategically managing and expanding your book of business, ensuring that our clients receive exceptional value and remain engaged with Box.Key Responsibilities:Conduct customer engagement...
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New York, New York, United States Box Full timeAbout BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform their workflows.Job SummaryWe are seeking a highly skilled Customer Success Manager II to drive the growth...
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