Customer Success Manager II

2 months ago


New York, New York, United States Box Full time
Unlock Customer Success with Box

Box is the leading Content Cloud, trusted by over 115,000 organizations worldwide, including 70% of the Fortune 500. As a Customer Success Manager II, you'll play a vital role in driving growth and retention of our customer base, ensuring our clients receive exceptional value and remain engaged with Box.

Key Responsibilities:
  • Conduct customer engagement calls to increase retention and develop use cases for implementation and adoption.
  • Manage post-sales activity for enterprise customers through strong relationship-building, product knowledge, and planning.
  • Maintain a deep understanding of Box's product to speak with customers about relevant features and functionality.
  • Develop joint success plans with customers to drive adoption and high-value use cases.
  • Track accounts to identify churn risk and work to improve customer health and retention.
  • Partner with Sales and Professional Services to develop plans for making Box a part of each customer's core architecture.
  • Collaborate with Product and Engineering on product improvement requests.
  • Function as a customer advocate and provide internal feedback on how Box can better serve enterprise customers.
Requirements:
  • Bachelor's degree required.
  • 4+ years of prior account management experience.
  • 4+ years of experience in SaaS.
  • Experience working with Higher Education organizations (Colleges & Universities, EdTech, etc.) is a plus.
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Box values diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. If you're passionate about this opportunity, we encourage you to apply. We're an equal opportunity employer and welcome applications from all qualified candidates.



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