Desktop Support Specialist
3 days ago
Job Summary:
Solugenix is seeking a skilled Desktop Support Specialist to provide technical support to our clients. As a Desktop Support Specialist, you will be responsible for providing onsite support to users with operational and technical issues.
Key Responsibilities:
- Provide technical support to users with operational and technical issues.
- Resolve incidents and problems associated with end-user equipment.
- Support users connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services.
- Provide repair and maintenance for mobile devices.
- Install, upgrade, and repair equipment (desktops, laptops, monitors, and associated peripherals).
- Provide software break/fix services and replacement of non-warranty assets for end-users.
- Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output.
- Configure and support end-users on mobile computing platforms.
- Deskside support services as required.
Requirements:
- Requires 3+ years of related work experience.
- Desktop support for both MAC and Windows.
- Knowledge of data backup and recovery tools.
- Installing, upgrading, and migrating of PC's.
- Break/fix for both MAC and Window OS.
- Able to document service tickets.
- Configuring hardware and applications.
- Configuring network connectivity.
- No imaging or shipping experience will be needed.
Preferred Qualifications:
- A+ Certification is a huge plus but not a must have.
Pay Range:
$27/hour to $29/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.
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