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IT Support Specialist

2 months ago

Seattle, Washington, United States Prosum Full time

JOB SUMMARY

As an IT Support Specialist, you will play a crucial role in addressing the daily IT requirements of the organization. This position is centered around providing exceptional support to internal clients and end users, focusing on both hardware and software solutions.

KEY RESPONSIBILITIES

  • Deliver comprehensive support to internal clients and end users.
  • Oversee the daily operations and maintenance of IT systems.
  • Diagnose and resolve issues related to desktop application software and specific data center hardware or software.
  • Collaborate with end users, IT personnel, and vendors to conduct root cause analysis and efficiently resolve application, process, or hardware (PC) issues.
  • Ensure tidy storage areas and work environments.
  • Facilitate the onboarding and offboarding of employees while managing license accounts.
  • Maintain thorough documentation and inventory of all managed systems.
  • Oversee Asset Management responsibilities.

LEADERSHIP SKILLS

N/A

QUALIFICATIONS

Required:

A bachelor's degree in Computer Science, Business Systems, or a related field is preferred. Alternatively, a combination of education, experience, and training that provides the necessary knowledge, skills, and abilities will be considered.

A minimum of 2 years of experience in a similar capacity.

Proficiency in the Microsoft technology stack, including O365 and MS Teams.

Basic understanding of network components and topologies.

General knowledge of Windows Server.

Capability to manage assigned projects effectively.

Flexibility to adapt to evolving business needs and tasks.

Strong written and verbal communication skills in English.

Preferred:

ITIL v4 certification is advantageous.

A+ certification is also a plus.