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IT Support Specialist

2 months ago

Seattle, Washington, United States Seitel Systems Full time
Job Overview

Seitel Systems is seeking a skilled IT Support Specialist to join our team. As a key member of our technical staff, you will provide exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for desktops, laptops, mobile devices, and other IT equipment
  • Assist clients with technical issues and concerns via phone, email, and in-person
  • Collaborate with internal teams to resolve technical issues and improve overall IT services
  • Stay up-to-date with the latest technology trends and advancements
  • Develop and maintain technical documentation and knowledge base
Requirements
  • 2-4 years of hands-on technical experience
  • Excellent customer service and communication skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Technical proficiency in desktop support, mobile devices, and office software
Preferred Qualifications
  • Experience with Windows Server, Azure, and AWS
  • Knowledge of Active Directory and Entra
  • Familiarity with IP routing, switching, and firewalls
  • Experience with SharePoint and ConnectWise Manage and Automate
Work Environment

Seitel Systems operates on a hybrid model, with three days of in-office work and two days of remote work. This position is based out of our Seattle office, supporting clients in and around the area. Reliable transportation and a driver's license are required for occasional travel to Everett or Tacoma.

Benefits

Seitel Systems offers a competitive benefits package, including employee ownership, profit sharing, and a 401k plan with company contribution. We are an equal opportunity firm committed to maintaining a diverse workforce.