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IT Support Specialist

2 months ago

Seattle, Washington, United States Infojini Inc Full time

Position Overview:

The IT Desktop Support Technician plays a crucial role in delivering exceptional technical assistance and support for desktop and laptop systems. This position involves troubleshooting hardware and software issues, ensuring optimal performance of IT equipment, and providing top-notch customer service to end-users.

Key Responsibilities:

  • Deliver comprehensive support for desktop services, adhering to established policies and procedures.
  • Develop and maintain thorough documentation, including knowledge articles and process workflows.
  • Efficiently manage and resolve tickets within the service management system.
  • Conduct troubleshooting for software and hardware issues related to desktop computers and peripherals.
  • Collaborate with operations staff to facilitate the growth and support of IT infrastructure.
  • Assist in the setup of remote staff technology, ensuring timely and efficient deployment.
  • Engage in professional development to stay updated on emerging technologies and best practices.
  • Provide telecommunications support, including management of VOIP systems.
  • Analyze service requests and recommend improvements to enhance service delivery.
  • Support application and hardware implementations to ensure seamless transitions.

Required Qualifications:

  • High School Diploma/GED with relevant technical training.
  • Three years of experience in IT support, specifically in an enterprise environment.
  • Certifications such as CompTIA A+, Network+, and ITIL V3 Foundations are preferred.

Knowledge and Skills:

  • Strong understanding of customer service principles and practices.
  • Proficient in troubleshooting PC and MAC hardware and software.
  • Familiarity with network protocols and configurations.
  • Experience with service desk tracking systems.
  • Ability to establish effective working relationships with diverse stakeholders.

Conclusion:

The IT Desktop Support Technician is vital in ensuring the smooth operation of IT services, contributing to the overall efficiency of the organization. This role requires a blend of technical expertise and strong interpersonal skills to effectively support end-users and maintain high standards of service delivery.