Dental Receptionist
4 days ago
Job Summary: ProSmile is seeking a highly organized and customer-focused Front Desk professional to join our team. As the first point of contact for patients, you will be responsible for providing exceptional service, managing patient flow, and ensuring a seamless experience for our patients.
Key Responsibilities:- Manage incoming and outgoing telephone calls, responding to patient inquiries and resolving issues in a timely manner.
- Verify and update patient demographic data, including email addresses and phone numbers, to ensure accurate records.
- Prepare charts and schedules for the following day, ensuring that patients arrive and are seated on time.
- Control and schedule patient appointments, confirming appointments and checking off patients' names if they have been contacted.
- Prepare patient records for signatures on health histories, consent forms, and financial policies.
- Ensure that parents or legal guardians sign consent forms for minors.
- Manage patient payments and insurance statements, reinforcing the financial policy of the office and ensuring payments are current.
- Enter transactions and post payments at the time of patient check-in and/or check-out.
- Assist in directing patient recall systems, sending notices and telephone patients who have not been contacted.
- Maintain office-scanning systems for patient records.
- Manage voice-mail messages and communicate unforeseen schedule changes to providers.
- Ensure that the waiting room is comfortable and friendly at all times.
- High school diploma or equivalent required.
- Customer-facing work experience required.
- Work experience in a dental or medical practice preferred.
- Experience using Dentrix, Outlook, Word, and Excel preferred.
- Easily able to learn new technologies and systems.
- Ability to work in a fast-paced environment.
- Competitive pay.
- Health and dental insurance.
- Dental discounts.
- PTO.
- Paid holidays.
- 401(k) retirement plan.
- Opportunities for growth and development.
- Continuing education.
- Flexible schedule.
- Training support.
- Fun and collaborative work environment.
Physical and Mental Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity: ProSmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
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4 weeks ago
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