Automotive Parts Sales Specialist

2 weeks ago

Fayetteville, Arkansas, United States Lewis Auto Group Full time

At Lewis Automotive Group, we prioritize fostering an exceptional workplace for our staff, recognizing that they are our most valuable resource. Our team has earned numerous accolades and set high standards over the years. If you seek a role that offers significant career advancement within a company committed to its workforce, consider the following opportunity.

Automotive Parts Sales - Overview

The Parts Counter Specialist is responsible for assisting customers in selecting the necessary components, whether in-person, via the shop, or over the phone.

Key Responsibilities

  • Provide assistance to all customers (both retail and workshop) in a courteous, professional, and efficient manner.
  • Inform customers about related parts and promotional offers, ensuring they are aware of the complete product range.
  • Handle incoming calls, offering pricing information and other relevant details.
  • Review body shop estimates to confirm the accuracy of ordered parts and ensure pricing aligns with the estimate.
  • Deliver exceptional service to both internal and external clients.
  • Retrieve and fulfill orders from inventory.
  • Alert the parts manager regarding out-of-stock items or urgent shop supplies.
  • Source out-of-stock parts from external suppliers and place emergency orders when necessary.
  • Notify service advisors and customers upon receipt of special orders.
  • Inform the body shop when all ordered parts have arrived and their delivery schedule.
  • Prepare orders for delivery to the body shop, ensuring all parts are labeled with customer names and job numbers.
  • Follow up on back-ordered items.
  • Verify will-call and back-order records weekly, returning or restocking items as needed.
  • Restock assigned inventory on a daily basis.
  • Assist outside sales representatives with their orders.
  • Ensure all internal part requests are billed on service repair orders.
  • Process payments from retail customers or obtain credit approvals.
  • Ensure all charge sales are signed by the customer.
  • Provide customers with their invoice copies.
  • Process returns for parts, ensuring the original invoice or its number is available for verification.
  • Issue and track requested shop tools for technicians.
  • Maintain organized records of all repair orders, invoices, insurance estimates, and special orders.
  • Prepare orders for daily shipment, delivery, or pickup.
  • Conduct outreach to assigned accounts via phone.
  • Keep the front and rear counter areas tidy and organized.
  • Clean computer terminals and printers on a daily basis.
  • Participate in all available training programs.
  • Stay updated on new products and product enhancements.
  • Collaborate with the parts manager to maintain a lost sales tracking system.
  • Uphold a professional appearance.
  • Perform other assigned tasks as necessary.
Qualifications

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Education and Experience
  • No prior experience or training is required.
  • A high school diploma or equivalent (GED); or one to three months of related experience and/or training; or a combination of education and experience.
  • Ability to perform basic arithmetic operations and interpret data.
  • Capability to calculate figures and amounts such as discounts, interest, and percentages.
Benefits Offered:
  • Health Insurance
  • Supplemental benefits including short-term and long-term disability and life insurance
  • 401(k) plan with matching contributions
  • Paid Vacation
  • Engaging company events

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