Patient Relations Representative

22 hours ago

Tampa, Florida, United States Moffitt Cancer Center Full time
About Moffitt Cancer Center

Moffitt Cancer Center is a leading cancer hospital in the Southeast, recognized for its commitment to providing the highest quality patient experience. As a Patient Relations Representative, you will play a vital role in ensuring that our patients and guests receive exceptional care and service.

Key Responsibilities
  • Provide Cancer Center Information: Assist patients, guests, and staff with information and directions, including scheduled appointments, in accordance with applicable cancer center policies.
  • Maintain a Welcoming Environment: Maintain vigilance for all persons within view of the information desk who may require assistance, including Rapid Response Team (RRT), wheelchair assistance, volunteer assistance, and other such assistance as circumstances require.
  • Coordinate Transportation: Assist patients and guests with arranging Moffitt transportation to and from various cancer center locations.
  • Serve as a Central Point of Contact: Serve as the central point of contact for patient, guests, and workforce for access to the cancer center's security, parking, transportation, and vendor matters. Triages incoming requests for service to the appropriate department for disposition.
  • Ensure a Clean and Functional Environment: Take responsibility for the order, appearance, and organization of the information desk and lobby area. Collaborate with Facilities and Environmental Services departments to ensure cleanliness and functionality of this service area.
  • Provide a Listening Ear: Serve as an accessible point of contact for patients wishing to share their observations, suggestions, compliments, and concerns with a Patient Relations Advocate.
Credentials and Qualifications
  • High School Diploma/GED
  • Two Years of Demonstrable Experience: Provide empathetic, face-to-face customer care in a professional, customer service, and customer care environment. Competency in the use of Microsoft Office, Word, and Outlook required.
Preferred Qualifications

Health care customer service experience preferred, but not required.

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