Patient Access Representative II OBGYN CMC
3 days ago
As a Patient Access Representative II at University Hospitals, you will play a vital role in providing exceptional administrative support to our world-renowned healthcare team. This highly visible role requires a professional demeanor, excellent communication skills, and the ability to work independently and as part of a team.
Key Responsibilities
- Interview and register patients in a face-to-face setting or over the phone, ensuring accurate and timely data entry.
- Validate medical, demographic, insurance, financial, and business data to maintain master patient index integrity and create accurate claims.
- Prepare standard patient materials, including forms, labels, brochures, and surveys.
- Maintain confidential health records, process physician orders, and schedule patients.
- Identify and communicate the need for interpreter services.
- Provide patient education on third-party coverage and liabilities.
- Communicate possible payment options and connect patients with a financial counselor as needed.
- Collect, post, and balance co-pays, deductibles, and other patient payments.
- Perform additional support and backup functions within the department and provide cross-coverage as needed.
- Help mentor new hires.
- Maintain expertise in PAS legal and compliance requirements and incorporate principles into workflows.
- Handle patient inquiries regarding services and logistics to ensure maximum throughput and minimal delay.
- Recruit and train patients to access My UH Care Personal Health Record.
- Exceed productivity and quality standards.
- Be subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures.
- Function as an integrated team member and work collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
- Maintain a clean and organized work area.
- Be cross-trained to perform other duties as assigned.
- Actively participate in UH emergency preparedness.
- May be scheduled to work at off-sites.
- Perform other duties as assigned.
- Comply with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Education
- High School Equivalent / GED (Required)
- Associate's Degree or progress towards degree (Preferred)
- Medical Terminology (Preferred)
- 2+ years experience in patient registration, scheduling, banking, office, or related medical field using computers (Required)
- Bachelor's degree accepted in lieu of 1 year of work experience.
- Basic knowledge of third-party payer and managed care insurance requirements (Required proficiency)
- Basic knowledge of medical terminology (Required proficiency)
- Demonstrated ability to use PCs (and toggle between multiple applications), Microsoft Office suite, and general office equipment (i.e. printers, scanner, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
- Experience using clinical computer system (Required proficiency)
- Detail-oriented and organized, with good analytical and problem-solving ability (Required proficiency)
- Notable client service, communication, and relationship-building skills (Required proficiency)
- Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
- Strong written and verbal communication skills and excellent spelling (Required proficiency)
- Professional demeanor (Required proficiency)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%
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