Patient Access Coordinator

3 days ago


Chardon, Ohio, United States University Hospitals Full time

UH Geauga Medical Center - Seidman Cancer Center

Job Summary

We are seeking a skilled Patient Access Specialist II to join our Revenue Cycle team at University Hospitals. As an essential member of our team, you will play a critical role in ensuring accurate patient registration, estimates, and point-of-service collections, while providing exceptional customer service to our patients and customers.

Key Responsibilities

  • Conduct thorough patient interviews to gather demographic and insurance information, utilizing multiple complex applications to create or validate patient medical records and insurance claims.
  • Verify and allocate insurance plans using electronic eligibility tools, phone calls to payers, and web portals, ensuring accurate information and compliance with regulations.
  • Execute patient estimates, educate guarantors on charges and out-of-pocket liability, and establish payment plans as needed for professional and technical services.
  • Collect and post co-pays, deductibles, co-insurance, and prior balances due from patients, meeting or exceeding collection targets and productivity standards.
  • Take steps to prevent medical record duplications or incorrect patient selection, safeguarding Protected Health Information (PHI).
  • Provide support for new hire orientation and training, and identify opportunities for process improvements and workflow enhancements.

Requirements

  • Perform other duties as assigned, and comply with all policies and standards.
  • Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.


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