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Patient Access Coordinator
2 months ago
Job Summary
University Hospitals is seeking a skilled Patient Access Specialist II to join our team. As an essential member of the Revenue Cycle team, this role will perform accurate registration, patient estimates, point of service collections, and provide exemplary customer service while serving the needs of patients and customers.
Key Responsibilities
- Interview patients and utilize multiple complex applications to create or validate patient medical records and insurance/bill claims.
- Verify and allocate insurance plans using electronic eligibility tools, phone calls to payers, and web portals.
- Execute patient estimates, educate guarantors regarding charges and out-of-pocket liability, and establish payment plans when applicable.
- Successfully calculate, collect, and post co-pays, deductible, co-insurance, and prior balance due from patients in accordance with policy.
- Take steps to prevent medical record duplications or incorrect patient selection, safeguarding Protected Health Information (PHI).
- Resource for new hire orientation and training.
- Identify and recommend process improvements projects and workflows.
Requirements
- High School Equivalent/GED required.
- 2+ years of healthcare or customer service experience required.
- College associate or bachelor's degree is equivalent to 1 year of work experience.
- Experience utilizing multiple complex software solutions required.
- Maintains up-to-date knowledge of and ability to use all applicable hospital systems.
- Dependable to work in a 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise.
- Notable client service, communication, and relationship building skills.
- Ability to perform in a fast-paced and stressful environment.
- Strong written and verbal communication skills.
- Professional demeanor.
- Detail-oriented and organized, with good analytical and problem-solving ability.
Physical Demands
- Standing occasionally.
- Walking occasionally.
- Sitting constantly.
- Lifting rarely 20 lbs.
- Carrying rarely 20 lbs.
- Pushing rarely 20 lbs.
- Pulling rarely 20 lbs.
- Climbing rarely 20 lbs.
- Balancing rarely.
- Stooping rarely.
- Kneeling rarely.
- Crouching rarely.
- Crawling rarely.
- Reaching rarely.
- Handling occasionally.
- Grasping occasionally.
- Feeling rarely.
- Talking constantly.
- Hearing constantly.
- Repetitive motions frequently.
- Eye/Hand/Foot coordination frequently.
