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Patient Service Representative II Adult EKG Specialist

2 months ago


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Job Summary

We are seeking a highly skilled Patient Service Representative II Adult EKG to join our team at University Hospitals. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support in a fast-paced environment.

Key Responsibilities
  • Primary Responsibilities: Accurately and efficiently register patients, schedule procedures, transmit charges, collect payments, and procure necessary materials.
  • Customer Service: Utilize quality customer service techniques to ensure patient needs are met, maintaining a professional and courteous demeanor at all times.
  • Interpersonal Skills: Develop and maintain strong relationships with patients, physicians, and colleagues, fostering a positive and collaborative work environment.
  • Departmental Support: Assist in maintaining department operations, ensuring seamless workflow and efficient use of resources.
  • Leadership: Demonstrate leadership abilities by resolving issues, monitoring schedules, assisting staff and patients, and ensuring effective departmental workflow.
Additional Responsibilities
  • Other Duties: Perform other duties as assigned by management, ensuring flexibility and adaptability in a dynamic environment.
  • Compliance: Comply with all policies and standards, adhering to regulatory requirements and University Hospitals' code of conduct.
  • Training and Development: Participate in annual training and development programs to maintain proficiency in Protected Health Information (PHI) management and adhere to University Hospitals' policies and procedures.
Qualifications
  • Education: High School Equivalent or GED required.
  • Work Experience: 1+ year experience as a Patient Service Representative I, with customer service experience in the medical field preferred.
  • Knowledge, Skills, and Abilities: Possess typing skills of 30 wpm, excellent verbal and communication skills, and be detail-oriented. Basic computer knowledge and proficiency in ICD9 coding and medical terminology are also required.
Licenses and Certifications
  • Certifications: Certified Healthcare Access Associate (CHAA) certification is preferred.
Physical Demands
  • Physical Requirements: Standing occasionally, walking occasionally, sitting constantly, and lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, and eye-hand-foot coordination are required.
Travel Requirements
  • Travel: 10% travel required.