Healthcare Operations Manager

2 weeks ago


Seattle, Washington, United States Kaiser Permanente Full time
Job Summary:

We are seeking a highly skilled and experienced Assistant Manager to join our team at Kaiser Permanente. As a key member of our healthcare operations team, you will be responsible for overseeing the daily operations of our continuing care department, ensuring the delivery of high-quality patient care and services.

Key Responsibilities:
  • Manage the daily operations of assigned members, ensuring optimal delivery of safe, appropriate, accessible care and service.
  • Support and facilitate coordination of workflow across our care continuum, partnering with our NHS leadership team and supporting care coordination efforts in our contracted and non-contracted SNF facilities.
  • Collaborate with managers and CMLNs in the medical centers to align operations and implement/monitor interdisciplinary change initiatives, including access, workflow, quality, service, and safety improvements.
  • Ensure the IQM and CCQM quality initiatives are closely implemented and executed, aligning with our line of service line goals to support optimal care in our NHS environments.
  • Assure adequate staffing levels are in place to meet patient needs in the post-acute environment.
Requirements:
  • Minimum two (2) years of Case Management experience as a nurse in the subacute environment or hospital.
  • Minimum one (1) year of experience as a charge nurse, lead, or supervisor in a clinical environment managing the day-to-day work flow and performance of others, identifying and meeting customer requirements, and working effectively with medical staff.
  • Bachelors degree in nursing.
  • Registered Nurse License (Washington) required at hire OR Compact License: Registered Nurse required at hire.
Preferred Qualifications:
  • Two (2) years of experience as clinical lead, or supervisor in a long-term care environment managing the day-to-day workflow and performance of others, identifying, and meeting customer requirements, and working effectively with medical staff.
  • Three (3) years of increasingly responsible operations experience as a supervisor, lead roles and or lead case manager.
About Kaiser Permanente:

Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality patient care and services. We are committed to improving the health of our members and the communities we serve.


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