SaaS Operations Manager

4 days ago


Seattle, Washington, United States Elite Technology Full time
Job Title: SaaS Operations Manager

Elite Technology is a leading technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business.

We are seeking a highly skilled SaaS Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our SaaS application, including software deployment and upgrades, system setup, system administration, performance monitoring, incident resolution, problem management, configuration and change management, security management and monitoring, capacity planning, availability management, disaster recovery, and routine update of services.

Key Responsibilities:

  • Manage the overall operations of our SaaS application, including software deployment and upgrades, system setup, system administration, performance monitoring, incident resolution, problem management, configuration and change management, security management and monitoring, capacity planning, availability management, disaster recovery, and routine update of services.
  • Oversee and direct the timely evaluation, qualification, and implementation of new software products, tools, and related appliances as it pertains to the Cloud environment.
  • Manage the Operations tools stack, such as Salesforce Service Cloud, Squadcast, Azure DevOps, and other Microsoft-based collaboration tools.
  • Ensure timely liaison with vendors regarding problems, fixes, and required enhancements.

Requirements:

  • 5+ years of experience as a SaaS Operations Manager with demonstrated success in operating mission-critical enterprise software services.
  • Proven expertise in cloud technologies and platforms, such as AWS, Azure, and Google Cloud.
  • Proven experience in IT Service Management, data center, server, and storage management, virtualization, Citrix, networking, systems management, and/or project management.
  • 8+ years of experience in leading and 5+ years of managing IT teams.
  • Experience in developing tooling in support of Monitoring, DNS, DHCP, Backups, and Disaster Recovery.
  • Strong communication and interpersonal skills.
  • Heavy Azure Platform services experience.
  • Professional certifications in cloud technologies/platforms are highly desirable.

What We Offer:

  • Competitive Compensation Package ($135,000 - $145,000 + a variable component).
  • Comprehensive Healthcare Coverage (Health, Dental, Vision).
  • Retirement Savings Plan with an Employer Contribution.
  • Professional Development Opportunities.
  • Time Off.
  • Wellness Initiatives.

We are an equal employment opportunity/affirmative action employer and provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.



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