Healthcare Security Manager

We are seeking a highly skilled and experienced Healthcare Security Manager to join our team at Blackstone Consulting, Inc. The successful candidate will be responsible for overseeing the security operations and programs within a healthcare facility, ensuring the safety and protection of patients, staff, visitors, property, and other assets.

• Program Management:
  • Staffing:
    • Ensure staffing numbers are met and remain at the expected fulfillment rate.
    • Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively.
    • Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services.
    • Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees.
    • When needed, fulfill job duties and qualifications of a Security Officer or Supervisor
    • Manage the sub-contractor's day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team
  • Governance:
    • Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals
    • Attend management calls with Regional Vice President & National Support Services as necessary
    • Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
    • Oversee and maintain site post orders for all posts and shifts
    • Develop site improvement plans as required
  • Compliance:
    • Learn, adhere and manage to company policies and procedures
    • Maintain compliance with local, state, and federal regulations
    • Ensure compliance with regulatory bodies
    • Adhere to company requirements, contract requirements, the BCI contract and union CBA
  • Training & Education:
    • Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties
    • Ensure all employees on the contract are in compliance with training requirements
    • Provide ad-hoc training, drills and plans to continue high quality service
    • Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures
  • Program Measurement & Analysis:
    • Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends
    • Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports
  • Communication:
    • Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members
    • Present a professional image of BCI, the customer and the Security Department
    • Manage key relationships with local and regional clients
  • Security Operations:
    • Access Control:
      • Oversee badging creation for clients, guests, patients, and visitors
      • Control access to high-risk locations
      • Perform emergency lock-downs as required
      • Manage security of IT rooms and equipment
    • Incident Management:
      • Ensure the delivery of high-quality incident reporting within CORE system
      • Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)
      • Respond and/or dispatch officers to incidents and calls for service
      • Escalate high-impact incidents to client team
      • Develop analysis and recommendations for incidents requiring better service
      • Conduct thorough investigations either personally or through subordinate
    • Threat Management:
      • Analyze and identify risks, gaps, and implement countermeasures
      • Apply complex concepts, develop creative solutions, and drive innovation
      • Engage and attend threat management committee meetings as needed
      • Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication
    • Security Systems:
      • Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
      • Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
      • Participate in nationally run technology pilots and provide user feedback and data
      • Share video and necessary footage for investigation purposes
    • Security Staff Supervision:
      • Responsible for the oversight and day-to-day management of security staff.
      • Evaluate and document staff performance, issue performance reviews, and corrective action plans.
      • Manage succession plans and ongoing team development
      • Foster a strong, collaborative, and inclusive working environment
      • Coach, develop, and manage the Assistant Manager and/or Site Supervisors.
      • Conduct annual performance evaluations consistent with company protocol
      • Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement
    • Customer Service:
      • Attend client meetings & huddles
      • Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
      • Respond to all requests and interact with the client in a polite, professional, and helpful manner
    Requirements:
    • Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures
    • Computer proficiency
    • Excellent communication skills – verbal and written
    • Familiarity with security technologies
    • Strong knowledge of healthcare security regulations
    • Exceptional leadership skills
    • Ability to handle sensitive information
    • Ability to respond to emergency situations as required
    • Ability to work in a stressful environment
    • Experience training and developing a diverse team
    • Business acumen
    • Experience with build
    Preferred Qualifications:
    • Valid state driver's license or state issued identification card
    • State Regulated Guard Card
    Benefits:
    • Medical Insurance - The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.
    • Vision Insurance - Vision care plan option through Guardian for employees and eligible dependents.
    • Dental Insurance - PPO dental plan option through Guardian for employees and eligible dependents.
    • Retirement & 401(k) - Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.
    • Short-Term & Long-Term Disability Insurance - BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.
    • Employee Assistance Program - Through Guardian's WorkLifeMatters program. 100% paid by BCI.
    • Voluntary Life and AD&D Insurance - Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.
    • Supplemental Insurance - Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.
    • Additional Benefits - Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability, supplemental, and life plans offered by Aflac and TransAmerica.
    • Annual Raises - wage increase every January
    • Paid Time Off
    • Recognition Programs
    • Training & Career Development