Order Support Specialist

4 weeks ago


Syracuse, New York, United States Toshiba America Business Solutions Full time

Job Summary

Toshiba America Business Solutions is seeking a highly skilled Order Support Specialist to join our team. As a key member of our sales team, you will be responsible for reviewing and auditing sales contracts for accuracy, profitability, and compliance.

Key Responsibilities

  • Thoroughly incorporate all necessary documentation into sales orders
  • Review and audit sales contracts for accuracy, profitability, and compliance
  • Coordinate pricing requests with the sales team to ensure efficient order processing
  • Research order components and review sales promotions to assess their impact
  • Ensure adherence to standard policies and procedures for all sales orders
  • Keep sales order records current in all designated systems
  • Provide support in resolving lease-related concerns
  • Partner with Contracts, Sales, and Corp Leasing to review lease rates
  • Identify problematic areas and make recommendations for correction
  • Conduct thorough training for new sales reps and managers on paperwork completion
  • Provide administrative support to marketplace operations within your region
  • Develop, maintain, and generate queries, reports, and correspondence
  • Respond to sales order inquiries from staff, vendors, and customers
  • Initiate appropriate actions to resolve sales order issues
  • Deliver guidance to new hires and colleagues on contract/documentation best practices

Requirements

  • High School Diploma or GED
  • Five or more (5+) years of expertise in lease transactions, contract support, billing, and pricing
  • Experience with ERP or CRM systems
  • Bachelor's degree in accounting or finance (Preferred)
  • Versed in account maintenance, customer service, and sales support
  • Experience with completing journal entries, reconciliation, and accounting
  • Basic math skills and a history of meeting deadlines
  • Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
  • Available and willing to work overtime if needed and capable of occasional travel

What We Offer

  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • Pet Insurance
  • 401(k) plan
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

About Us

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.



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