Customer Experience Strategist
24 hours ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Intuit. As a key member of our Customer Experience Center of Excellence, you will play a critical role in building insights infrastructure and driving customer-centric initiatives.
Key Responsibilities:
- Develop and implement customer experience measurement frameworks and analytics tools
- Partner with cross-functional teams to drive data-driven decision making
- Conduct data analysis and create actionable insights to inform business strategy
- Communicate results and recommendations to both technical and non-technical stakeholders
Requirements:
- 4-6+ years of experience in Customer Experience, Customer Insights, or Voice of Customer
- Experience with CX measurement and analytics tools, such as Qualtrics and Medallia
- Strong analytical and problem-solving skills, with ability to interpret complex data sets
- Business intelligence skills, including data visualization and data mining
What We Offer:
- Opportunity to work with a world-class customer experience team
- Collaborative and dynamic work environment
- Professional development opportunities
EOE AA M/F/Vet/Disability. Intuit is an equal opportunity employer and welcomes applications from diverse candidates.
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