Customer Experience Strategist

24 hours ago


San Diego, California, United States Intuit Full time
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team at Intuit. As a key member of our Customer Experience Center of Excellence, you will play a critical role in building insights infrastructure and driving customer-centric initiatives.

Key Responsibilities:

  • Develop and implement customer experience measurement frameworks and analytics tools
  • Partner with cross-functional teams to drive data-driven decision making
  • Conduct data analysis and create actionable insights to inform business strategy
  • Communicate results and recommendations to both technical and non-technical stakeholders

Requirements:

  • 4-6+ years of experience in Customer Experience, Customer Insights, or Voice of Customer
  • Experience with CX measurement and analytics tools, such as Qualtrics and Medallia
  • Strong analytical and problem-solving skills, with ability to interpret complex data sets
  • Business intelligence skills, including data visualization and data mining

What We Offer:

  • Opportunity to work with a world-class customer experience team
  • Collaborative and dynamic work environment
  • Professional development opportunities

EOE AA M/F/Vet/Disability. Intuit is an equal opportunity employer and welcomes applications from diverse candidates.



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