Vice President, Customer Engagement Strategist

3 weeks ago


San Francisco, California, United States Publicis Groupe Full time
Customer Engagement Strategist

We're seeking a seasoned Customer Engagement Strategist to join our team at Publicis Groupe. As a key member of our Strategy and Performance team, you will drive business growth for our clients through CRM and integrated customer engagement.

Responsibilities:
  • Develop and execute CRM strategies that increase client relationships with their customers
  • Define CRM program visions and business goals to guide strategy development and execution
  • Collaborate with clients to understand their strategic priorities, challenges, and objectives
  • Mentor mid-level strategists and support their career development
  • Scope and drive the development of engagements (scoping, timing, deliverables, effort)
Requirements:
  • 12+ years of demonstrated excellence in CRM, direct marketing or customer engagement strategy within consulting or agency environments
  • Solid business intuition, a collaborative spirit, and experience in driving growth for clients through CRM
  • Experience advising clients (VP to C-level) on strategic considerations and best practices for building effective CRM programs
  • Proven ability to develop strategies that deliver on business KPIs and outcomes
What We Offer:
  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

We're an Equal Opportunity Employer and welcome diversity in the workplace. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $176,000 - $240,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.



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