Restaurant Operations Director

4 days ago


Seattle, Washington, United States Shake Shack Full time

Shake Shack's Secret to Success

At Shake Shack, we put our people first, and that's what makes us stand out in the hospitality industry. As one of the fastest-growing hospitality brands, we're committed to crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities.

Job Responsibilities

  • Lead, coach, and develop team members to achieve excellence in hospitality.
  • Manage inventory, quality, and safety protocols to ensure a seamless customer experience.
  • Exceed financial and profitability goals by effectively managing budget.
  • Maintain top-notch standards of excellence and hospitality.
  • Drive sales and profits while developing people and promoting effective local and state health and safety code compliance.
  • Manage payroll and scheduling.
  • Promote the brand in the local community through word-of-mouth and restaurant events.

Job Qualifications

  • Minimum 3 years of Restaurant General Management experience in a high-volume, fast-paced environment.
  • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
  • Ability to learn and train others on all aspects of the Shack operations.
  • Demonstrated ability to champion hospitality and motivate team members.
  • Strong leadership skills with a focus on coaching and achieving excellence.
  • Knowledgeable in all financial aspects of business operations.
  • Minimum 3 years of P&L responsibilities.
  • Food handler certification, preferred.
  • Willingness to work flexible hours.

What We Offer

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

  • Weekly pay and performance bonuses.
  • Shake Shack meal discounts.
  • Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more.
  • Medical, dental, and vision insurance.
  • Employer-paid life and disability insurance.
  • 401(k) plan with company match.
  • Paid time off.
  • Paid parental leave.
  • Access to an employee assistance program on day one.
  • Pre-tax commuter and parking benefits.
  • Flexible spending and dependent care accounts.
  • Development and growth opportunities.

About Us

Shake Shack is an Equal Opportunity Employer. We're committed to creating a positive work environment that values diversity, equity, and inclusion. We welcome qualified applicants from all backgrounds and perspectives.



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