Lead Teller

2 weeks ago


Arlington, Virginia, United States Frost Bank Full time
About the Role

We are seeking a highly skilled and motivated Lead Teller to join our team at Frost Bank. As a Lead Teller, you will be responsible for providing exceptional customer service, guiding and training new tellers, and ensuring the smooth operation of our banking services.

Key Responsibilities
  • Provide guidance and support to tellers in complex customer transactions and training for new tellers
  • Ensure the adequacy of currency and coin supply
  • Balance daily settlements, such as ATM or vault
  • Keep informed of changes in services or procedures to educate and inform customers
  • Handle collections, notes, and exchanges
  • Responsible for performing cash audits as necessary
  • Manage risk and actively practice loss prevention
  • Remain familiar with applicable policies, laws, and regulations, and Bank Secrecy Act policies
Requirements
  • Minimum 6 months teller experience
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Ability to work in a team environment
  • Leadership and coaching ability
  • Proficient in Microsoft computer applications
Our Benefits

At Frost Bank, we care about your health, your family, and your future. Our benefits reflect that, including medical, dental, vision, long-term, and life insurance, 401(k) matching, generous holiday and paid time off schedule, tuition reimbursement, extensive health and wellness programs, and more.

Frost Bank is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. We are committed to fostering an environment that reflects our values and encourages team members to be the best they can be.


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