Branch Service Manager

2 weeks ago

Arlington, United States BankTalent HQ Full time

At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.

We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Arlington Highlands banking center in Arlington, TX. If you are passionate about being part of a community, being a team player, and helping other reach their financial goals, then we are interested in speaking with you

This position will report directly to the Branch Manager.

Essential Functions:

  • Manage the banking center service, operations, and sales functions to achieve the strategic goals of the banking center in coordination with the Branch Manager
  • Perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees
  • Conduct training and coaching to include mentoring employees
  • Provide leadership and training for the sale and referral of bank products and services
  • Resolve and respond to client service concerns, complex client complaints and questions
  • Direct the work of managed employees to include scheduling and setting hours
  • Maintain production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency
  • Recommend promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasks
  • Oversee compliance with adherence to safety and security protocols. Monitor and/or implement legal compliance measures, ensuring the banking center is following all bank policies and procedures
  • Monitor and ensure compliance with policy and the company's risk appetite. Implement management procedures and operating practices and commits to the banking center in matters of significant financial impact
  • Approve teller transactions as needed
  • Prepare the banking center for audits and works with audit staff to resolve any concerns identified
  • Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Work closely with key partners to achieve sales and service objectives and maintain operational integrity
  • Use their discretion to perform approvals and overrides within their authority
  • Be involved in planning long/short-term operational, sales, and customer experience goals
  • Investigate and research operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company
  • Represent the banking center in handling complaints, arbitrating disputes, or resolving grievances
  • Process cash transactions and perform other customer service and sales duties within the banking center as needed and use discretion to determine when to perform these additional functions
  • Perform other duties as assigned

Qualifications:

  • High school diploma or equivalent
  • 4+ years' experience in customer service, retail banking, sales, new accounts, loan processes or other directly related experience
  • Banking management and branch operations experience highly desired
  • Considerable working knowledge of the banking industry, processes, procedures, regulations, and products
  • Proficient knowledge of lending processes and procedures
  • Strong customer service, relationship building, sales, and management skills
  • Experienced in handling and resolving various client concerns
  • Strong communication skills, both verbal and written
  • Excellent problem-solving and negotiation skills
  • Proficient knowledge of computer programs
  • Ability to set and maintain high quality work standards
  • Ability to deal effectively with people in various job capacities
  • Ability to lead a team

Hours of Work:

  • Days and hours of work are Monday through Friday; 8:30 a.m. to 5:30 p.m., and Saturday; 8:30 a.m. to 1:30 p.m.
  • This is a full-time position: 40.00 hours per week. Must be able to work a flexible schedule within the hours listed above, to include the ability to work Saturdays, when required.

Benefits:

At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.

  • Medical, Dental and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match and Profit Sharing
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products
  • Competitive compensation in line with work experience

Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.

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