Teller Supervisor

3 weeks ago

Arlington, Virginia, United States Frost Bank Full time

About Us

Frost Bank is a leading financial institution committed to providing unparalleled services to our customers. We strive to foster an environment that reflects our values and encourages team members to thrive, both in and out of work.

Job Summary

We are seeking a highly skilled Teller Supervisor to join our team. As a Teller Supervisor, you will be responsible for providing guidance and support to every single teller and customer that walks through our doors. You will be responsible for supervising, training, mentoring, coaching, developing, counseling, and supporting staff.

Key Responsibilities

  • Supervise and train tellers to ensure they meet our high standards of service quality.
  • Monitor and maintain compliance with Teller Performance Standards, procedures, and internal controls.
  • Responsible for teller controls and audits, including the vault, ATM, and cash dispensers.
  • Review and/or reconcile general ledger accounts and balance and/or review over & short DDA statements.
  • Communicate regular updates on service quality, teller performance, and internal controls.
  • Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Requirements

  • 2+ years of teller experience.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership skills.
  • Proficient in Microsoft computer applications.

Preferred Skills

  • Advanced skills in coaching, judgment, and decision-making.
  • Excellent time management skills.
  • 4+ years of teller experience.

Our Benefits

Frost Bank offers a comprehensive benefits package, including medical, dental, vision, long-term, and life insurance, 401(k) matching, generous holiday and paid time off schedule, tuition reimbursement, extensive health and wellness programs, and a referral bonus program.

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