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Senior Relationship Banker

2 months ago

Arlington, Virginia, United States First National Bank Full time
Senior Relationship Banker Job Description

We are seeking a highly skilled Senior Relationship Banker to join our team at First National Bank. As a key member of our retail banking team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth through effective sales and marketing strategies.

Key Responsibilities:

  • Promote the sales process through leveraging sales leads, outbound calling, and greeting customers to identify customer service and product needs.
  • Make appropriate recommendations in the selling and cross-selling of Bank products and services.
  • Identify and achieve individual weekly sales goals set by the Branch Manager.
  • Incorporate FNB digital products & services into customer interactions.
  • Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
  • Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
  • Assists with the management of daily sales activity, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
  • Completes operational duties of branch as assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
  • Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
  • Performs other related duties and projects as assigned.

Requirements:

  • High School or GED
  • 1 year of job-related experience
  • Excellent customer service skills
  • Excellent communication skills, both written and verbal
  • Excellent organizational, analytical, and interpersonal skills
  • Detail-oriented
  • Ability to use a personal computer and job-related software
  • MS Word - Basic Level
  • MS Excel - Intermediate Level
  • MS PowerPoint - Basic Level
  • Experience in a related position
  • Knowledge of banking policies, procedures, consumer products, and services
  • Sales and customer service skills
  • Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required

Working Conditions:

This position may require working at various locations within the market.