Branch Service Manager

3 days ago

Arlington, Virginia, United States BankTalent HQ Full time
Job Title: Branch Service Manager

At BankTalent HQ, we're committed to creating a diverse and inclusive team that delivers exceptional customer experiences. We're seeking a highly skilled Branch Service Manager to lead our Arlington Highlands banking center in Arlington, TX.

Key Responsibilities:
  • Manage the banking center's service, operations, and sales functions to achieve strategic goals.
  • Perform tasks such as interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
  • Conduct training and coaching, including mentoring employees.
  • Provide leadership and training for the sale and referral of bank products and services.
  • Resolve and respond to client service concerns, complex client complaints, and questions.
  • Direct the work of managed employees, including scheduling and setting hours.
  • Maintain production or sales records for use in supervision and/or performance management of employees.
  • Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and apportion work.
  • Oversee compliance with adherence to safety and security protocols, monitor and/or implement legal compliance measures, and ensure the banking center follows all bank policies and procedures.
  • Monitor and ensure compliance with policy and the company's risk appetite, implement management procedures, and commit to the banking center in matters of significant financial impact.
  • Approve teller transactions as needed.
  • Prepare the banking center for audits and work with audit staff to resolve any concerns identified.
  • Provide sales leadership through their own production and oversight of sales and services tasks, working closely with key partners to achieve sales and service objectives and maintain operational integrity.
  • Use discretion to perform approvals and overrides within their authority.
  • Be involved in planning long/short-term operational, sales, and customer experience goals.
  • Investigate and research operational issues, loss, fraud, and resolve complex and/or significant matters on behalf of the company.
  • Represent the banking center in handling complaints, arbitrating disputes, or resolving grievances.
  • Process cash transactions and perform other customer service and sales duties within the banking center as needed, using discretion to determine when to perform these additional functions.
Requirements:
  • High school diploma or equivalent.
  • 4+ years' experience in customer service, retail banking, sales, new accounts, loan processes, or other directly related experience.
  • Banking management and branch operations experience highly desired.
  • Considerable working knowledge of the banking industry, processes, procedures, regulations, and products.
  • Proficient knowledge of lending processes and procedures.
  • Strong customer service, relationship building, sales, and management skills.
  • Experienced in handling and resolving various client concerns.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and negotiation skills.
  • Proficient knowledge of computer programs.
  • Ability to set and maintain high-quality work standards.
  • Ability to deal effectively with people in various job capacities.
  • Ability to lead a team.
Benefits:

At BankTalent HQ, we strive to create value for our customers, communities, employees, and shareholders. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.

  • Medical, Dental, and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA), and Dependent Care Accounts.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company match and Profit Sharing.
  • Mental Health Benefits, including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.
  • Competitive compensation in line with work experience.

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