Customer Development Specialist

4 days ago

Birmingham AL USA, United States Interface Americas, Inc Full time
Job Title: Customer Development Specialist

At Interface Americas, Inc, we are seeking a highly skilled Customer Development Specialist to join our team. This role is responsible for identifying and qualifying new business opportunities, maintaining customer and project information in our CRM system, and establishing rapport and product confidence with customers.

Key Responsibilities:
  • Support Account Managers in meeting or exceeding their annual sales quota by assisting with project development and helping to identify key decision makers.
  • Develop and cultivate relationships with Architects, End Users, and Contractors, generating leads and scheduling sales appointments for Account Managers.
  • Conduct ongoing research of relevant and viable projects from various sources, pre-qualifying applicable leads for entry into the sales funnel.
  • Recommend potential products or services to management/Senior AM's by collecting customer information and analyzing customer needs.
  • Manage the process of pricing internally and to quote to selected accounts.
  • Maintain CRM to ensure all records for assigned accounts are accurate and informative with relevant contact information included.
  • Set up new accounts by inputting and maintaining all relevant project-related and customer information, creating and distributing formal quotes for customers.
  • Support Account managers within the region for quick turnaround requests, e.g., quotations and pricing, and react quickly to customer enquiries through the desk-based hub phone number.
  • Coordinate and execute weekly telephone calls with Account Managers to prioritize weekly activities, discuss opportunities identified from research, and determine which projects need to be developed in the sales funnel.
  • Manage a portfolio of customers, both existing and new, including re-engaging with declining or lapsed accounts, through relationship building, identify their needs, and promote Interface products and solutions to drive growth.
Requirements:
  • Experience of supporting a multi-influencer B2B sales environment, confident and pleasant telephone manner.
  • Experience of working within CRM, preferably Salesforce.
  • Proficient with Microsoft Office.
  • Ability to interact with all levels of management, staff, and employees.
  • Passionate about developing sales and customer relationships through the promotion of products and services.
  • Excellent organizational skills, ability to prioritize.
  • Professional approach to team and client relationships.
  • Resilient under pressure.
  • Good sales, interpersonal, and analytical skills with the ability to meet and exceed targets.

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