Customer Experience Specialist

6 days ago


Birmingham, Alabama, United States West Midlands Combined Authority Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at the West Midlands Combined Authority. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience when interacting with our services.

Key Responsibilities
  • Provide excellent customer service to customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with other teams to ensure that customer needs are met
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and report on customer feedback and suggestions
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with others
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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