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Vehicle Service Specialist
2 months ago
At Sonic Automotive, we pride ourselves on providing exceptional service and support to our customers. As part of our commitment to excellence, we are seeking a dedicated Service Advisor to join our dynamic team.
Role SummaryThe Service Advisor plays a crucial role in ensuring the smooth operation of our service department. This position is responsible for maximizing productivity, managing costs, fostering customer loyalty, and maintaining positive employee relations. The ideal candidate will be adept at achieving sales and profit targets while keeping meticulous service records.
Key Responsibilities- Coordinate service appointments and gather customer and vehicle information in advance.
- Welcome customers promptly and courteously.
- Provide detailed and accurate estimates for labor and parts, establishing clear timelines for service completion.
- Monitor the progress of repairs throughout the day, communicating any changes in estimates or timelines to customers, and securing necessary approvals for additional work.
- Conduct test drives or collaborate with technicians as needed.
- Maintain a high Customer Satisfaction Index, aligning with manufacturer and industry standards.
- Educate customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
- Meet dealership standards for productivity and efficiency.
- Adhere to all federal, state, and local regulations regarding hazardous waste disposal and safety protocols.
- Report any accidents or safety concerns to management immediately.
- High school diploma or equivalent required.
- Previous dealership experience is essential.
- Ability to understand and follow instructions effectively.
- A minimum of two years in a dealership role.
- Basic knowledge of vehicle mechanics.
- ASE certification is a plus.
- Sales experience is advantageous.
- Professional appearance and demeanor.
- Strong verbal and written communication skills.
- All candidates must be authorized to work in the USA.
- Commitment to safety and the ability to pass pre-employment screenings.
Joining Sonic Automotive means becoming part of a team that values your growth and success. We offer comprehensive training, competitive pay, and a range of benefits that support your career development. Experience the rewarding environment of the automotive industry with us.
