Client Relations Specialist

2 weeks ago

Lebanon, Tennessee, United States Umdasch Group Full time
Company Overview

Umdasch Group is a prominent global enterprise specializing in the development, production, and distribution of innovative formwork solutions tailored for various sectors within the construction industry. With a workforce exceeding 6,000 employees across more than 70 countries, we are committed to excellence and innovation in our field.

Position Overview

Role Summary

The Client Relations Specialist will provide essential support to the Operations Manager. This role involves collaboration with the Sales team and encompasses all facets of account servicing, including but not limited to order management, invoicing, inventory oversight, processing returns, and coordinating logistics for branch offices and equipment. Additionally, the role includes assisting the Operations Manager with month-end closing responsibilities.

Key Responsibilities
  • Oversee and manage all elements of customer accounts and the order process, including order placement, entry, follow-up, price verification, and product inquiries through an internal order processing system.
  • Engage with customers and sales personnel regarding product availability, delivery timelines, order modifications, and status updates via phone, fax, and email in a dynamic environment.
  • Interact daily with staff across all levels, including Sales, Engineering, Operations, Finance, and Yard personnel, to ensure customer requirements are fulfilled.
  • Effectively manage a high volume of inquiries and resolve issues promptly.
  • Communicate any issues impacting order status in a timely manner.
  • Accurately process pricing, order entry, billing, and credit requests.
  • Identify and investigate discrepancies in the order processing system, propose solutions, and implement corrective actions swiftly.
  • Manage back orders and ensure timely fulfillment.
  • Notify logistics and operations teams of insufficient inventory to initiate procurement and equipment transfer processes.
  • Review order confirmations to ensure accurate billing.
  • Provide accurate quotes for custom item costs and list prices to customers and sales personnel.
  • Ensure all services are invoiced according to contractual terms and customer purchase orders.
Additional Responsibilities
  • Participate in special projects as assigned, including involvement in company committees and teams.
  • Be flexible to work additional hours as needed.
  • Continuously enhance product knowledge.
  • Assist in promoting safe working practices and maintaining a safe work environment.
  • Adhere to all corporate policies and business practices.
Qualifications
  • High School Diploma or equivalent.
  • 1-3 years of relevant experience in customer service, business administration, or logistics preferred.
  • Associate Degree in Business or a related field is advantageous.
  • Strong problem-solving abilities.
  • Excellent interpersonal, communication, organizational, and follow-up skills, along with a strong numerical aptitude.
  • Ability to manage multiple tasks with a sense of urgency.
  • Effective time management skills and the ability to prioritize tasks.
  • Exceptional communication skills, including proficiency in English (speaking, reading, writing).
  • Strong analytical skills and technical proficiency.
  • Proficient in Microsoft Office applications.
  • Willingness to learn new products, concepts, and software programs.
  • A collaborative team player capable of working independently in a results-oriented, fast-paced environment.
Confidentiality Notice

All information will be kept confidential in accordance with EEO guidelines.

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