Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Specialist II to join our team at General Dynamics Information Technology. As a Customer Service Specialist II, you will provide exceptional support to our customers and/or technicians via telephone, chat, and/or email, ensuring that tickets are tasked and routed to the correct queues.
Key Responsibilities:
* Provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
* Validate work requests for completeness, accuracy, and compliance to established standards.
* Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.
* Escalate problems or tickets to higher-level management when required and/or necessary.
Requirements:
* High School Diploma/GED
* 1+ years of related experience
* TS/SCI w/Poly security clearance
* Excellent communication and problem-solving skills
About Us: General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
Why Join Us: At General Dynamics Information Technology, we offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan with company match, and a variety of paid time off plans. We also offer opportunities for professional growth and development, including paid education and certifications.
Equal Opportunity Employer: General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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