Customer Service Representative

4 weeks ago


Ajaccio, Corse, United States General Dynamics Information Technology Full time
Job Title: Customer Service Specialist II

Job Summary: We are seeking a highly skilled Customer Service Specialist II to join our team at General Dynamics Information Technology. As a Customer Service Specialist II, you will provide exceptional support to our customers and/or technicians via telephone, chat, and/or email, ensuring that tickets are tasked and routed to the correct queues.

Key Responsibilities:

* Provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
* Validate work requests for completeness, accuracy, and compliance to established standards.
* Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.
* Escalate problems or tickets to higher-level management when required and/or necessary.

Requirements:

* High School Diploma/GED
* 1+ years of related experience
* TS/SCI w/Poly security clearance
* Excellent communication and problem-solving skills

About Us: General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

Why Join Us: At General Dynamics Information Technology, we offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan with company match, and a variety of paid time off plans. We also offer opportunities for professional growth and development, including paid education and certifications.

Equal Opportunity Employer: General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

  • Ajaccio, Corse, United States Crystal Management Full time

    Job DescriptionAt Crystal Management, we are seeking a skilled Customer Service Representative-Level II to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first contact and incident resolution to customers with hardware,...


  • Ajaccio, Corse, United States Carter Machinery Company, Inc Full time

    Rental Sales Representative Job DescriptionCarter Machinery Company, Inc. is seeking a skilled Rental Sales Representative to promote Caterpillar equipment and Allied product rental to customers in Virginia, West Virginia, Maryland, Delaware, and Washington D.C. The ideal candidate will have a minimum of two years' sales experience and a strong understanding...


  • Ajaccio, Corse, United States NiSUS Technologies Corporation Full time

    Job OverviewNiSUS Technologies Corporation is seeking a highly skilled and experienced Customer Service Manager to lead our digital services team. As a key member of our organization, you will be responsible for overseeing the end-to-end delivery and operational management of customer-facing enterprise IT services.Key ResponsibilitiesLead a team of digital...


  • Ajaccio, Corse, United States Carter Machinery Full time

    Rental Sales Representative Job DescriptionWe are currently offering a $5,000 sign-on bonus for Rental Sales Representative new hires, $2,500 is payable after 90-days of employment, and the remaining $2,500 is payable after 180 days of employment.Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware...

  • Pharmacy Technician

    3 weeks ago


    Ajaccio, Corse, United States CVS Health Full time

    At CVS Health, we're committed to delivering exceptional care to our patients. As a Front End Pharmacy Technician, you'll play a vital role in our mission by providing top-notch customer service and ensuring the accuracy of medication orders.Key Responsibilities:Enter orders accurately and efficiently, collaborating with pharmacists to ensure seamless...


  • Ajaccio, Corse, United States CVS Health Full time

    Transforming Healthcare with CVS HealthWe are seeking a skilled Pharmacy Technician to join our team at CVS Health. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of our medication dispensing process.Key Responsibilities:Perform order entry tasks with precision and attention to detailCollaborate with pharmacists...


  • Ajaccio, Corse, United States COMSO Full time

    Job Summary:We are seeking a highly experienced Senior Manager of Customer Engagement to lead our team of digital services engineers and administrators. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to collaborate effectively across departments and with external stakeholders.Key Responsibilities:...


  • Ajaccio, Corse, United States The McAlear Group Full time

    This position will oversee the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.The ideal candidate will have a strong understanding of warehouse operations and customer service principles, with the ability to...


  • Ajaccio, Corse, United States FLASH Technology Group Full time

    Welcome to FLASH Technology Group, a leading provider of cutting-edge IT services. We are currently seeking a highly skilled Senior Digital Services Leader to join our team.The ideal candidate will have a strong background in team leadership, strategic planning, and project management. They will be responsible for overseeing the end-to-end delivery and...


  • Ajaccio, Corse, United States Cummins-Wagner Co Inc Full time

    Job OverviewThe Field Service Technician is responsible for providing expert field service and repair on boilers and/or HVAC / compressors. This includes performing new & repaired equipment start-up commissioning and training, as well as properly and accurately completing service-related documentation.Key ResponsibilitiesIndependently perform expert field...


  • Ajaccio, Corse, United States BAE Systems USA Full time

    Unlock the Power of SupercomputingBAE Systems is seeking a highly skilled High Performance Computing Specialist to join our team. As a key member of our HPC engineering team, you will be responsible for conducting technical analysis of product implementations, modifications, and enhancements to meet specific customer specifications and implementations. You...


  • Ajaccio, Corse, United States BAE Systems USA Full time

    **Unlock the Power of Supercomputing**BAE Systems is seeking a highly skilled High Performance Computing (HPC) Engineering Technician to join our team.As an HPC Engineering Technician, you will conduct technical analysis of product implementations, modifications, and enhancements to meet specific customer specifications and implementations.You will...


  • Ajaccio, Corse, United States Amazon Full time

    Job SummaryAmazon Web Services is seeking a highly skilled and experienced Security Consultant to join our National Security Professional Services team. As a Security Consultant, you will play a critical role in helping our customers secure their cloud infrastructure and address their security, risk, and compliance needs.About the RoleThis is a unique...


  • Ajaccio, Corse, United States Cummins-Wagner Co Inc Full time

    Job OverviewThe Senior Accountant will lead the monthly accounting processes, including preparing journal entries and related support, reconciliation and review of accounts, and providing coverage during team member absences.This role reports to the Assistant Controller and works closely with the Company's CFO, Controller, accounting staff, customer service...


  • Ajaccio, Corse, United States GIGATEC Full time

    Job OverviewGIGATEC is seeking a highly skilled Software Engineer to join our team and contribute to the development of enterprise-wide tools and services that support the agency's collaboration and productivity suite of products.As a key member of our cross-functional team, you will work closely with software developers, system administrators, project...


  • Ajaccio, Corse, United States AmazonWebServices Full time

    Job DescriptionAmazon Web Services (AWS) is the leading cloud provider, offering a wide range of services to customers worldwide. As a Cloud Program Operations Lead, you will be responsible for overseeing and optimizing the Program Management Office (PMO) operations within our team.The AWS Federal Delivery Organization (FDO) is responsible for program...


  • Ajaccio, Corse, United States NiSUS Technologies Corporation Full time

    Job OverviewNiSUS Technologies Corporation is seeking a highly skilled Web Services Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, implementing, and maintaining web services that meet the highest standards of security and performance.Key Responsibilities:Install and configure web server software...


  • Ajaccio, Corse, United States BAE Systems USA Full time

    **Unlock the Power of Supercomputing**BAE Systems is seeking a highly skilled Senior High Performance Computing (HPC) Engineering Technician to join our team. As a key member of our HPC team, you will be responsible for conducting technical analysis of product implementations, modifications, and enhancements to meet specific customer specifications and...


  • Ajaccio, Corse, United States Cummins-Wagner Co Inc Full time

    Job DescriptionJob Title: Senior AccountantDepartment: Maryland Accounting DepartmentLocation: Annapolis Junction, MarylandJob Type: Full TimeSchedule: HYBRID One day a week from homeReports To: ControllerJob Overview:The Senior Accountant will lead the monthly accounting processes, including preparing journal entries and related support, reconciliation and...


  • Ajaccio, Corse, United States SG2 Recruiting Full time

    Job Title: Senior DevSecOps EngineerSG2 Recruiting is partnering with Rancher Government Solutions to find a highly skilled Senior DevSecOps Engineer. This role requires expertise in containers, Kubernetes, and DevOps concepts, as well as strong technical and communication skills.Key Responsibilities:Maintain a deep understanding of Rancher Labs' portfolio...