Senior Digital Services Leader
3 weeks ago
Welcome to FLASH Technology Group, a leading provider of cutting-edge IT services. We are currently seeking a highly skilled Senior Digital Services Leader to join our team.
The ideal candidate will have a strong background in team leadership, strategic planning, and project management. They will be responsible for overseeing the end-to-end delivery and operational management of customer-facing enterprise IT services. This includes ensuring service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
The Senior Digital Services Leader will also be responsible for developing and implementing strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. They will collaborate with stakeholders to align digital services with business objectives and technological advancements.
Additionally, the successful candidate will provide technical leadership in the design, implementation, and maintenance of IT services, including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange. They will stay abreast of industry trends and best practices to recommend and implement innovative solutions.
The Senior Digital Services Leader will serve as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. They will proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
The ideal candidate will have a bachelor's degree and at least 20 years of experience in a related field, or a high school diploma and 25 years of experience. They will also need to have an IAT Level 2 certification.
We offer a comprehensive benefits package, including a 401(k) match, tuition/certification reimbursement, and a great referral bonus program. The approximate salary range for this position is $131,500 - $147,700.
If you are a motivated and experienced leader who is passionate about delivering exceptional IT services, please apply to this exciting opportunity.
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