Service Center Operations Manager

4 weeks ago

Ajaccio, Corse, United States The McAlear Group Full time

This position will oversee the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.

The ideal candidate will have a strong understanding of warehouse operations and customer service principles, with the ability to lead a team and make informed decisions.

Key Responsibilities:

  • Monitor inventory levels and adjust as necessary
  • Maintain a team structure to accomplish the service center mission
  • Assist in the interview process and recommend applicants for hire
  • Communicate with customers in person and over the phone, providing superior customer service and communication skills
  • Plan and coordinate work, train and motivate team members, and evaluate performance
  • Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively
  • Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service
  • Provide superior customer service by ensuring all Customer Pick-Up procedures, policies, and processes are followed
  • Monitor, document, and report inventory discrepancies and return goods
  • Work in accordance with company safety policies and maintain a safe working environment
  • Assist with asset control in shipment procedures and departmental security issues
  • Assist in the coordination of shipping and delivery with the Purchasing Department
  • Prepare performance assessments and progress reports for Warehouse Customer Service Specialists
  • Punctuality and regular attendance are essential to managing on-site customer service
  • Review the daily warehouse schedule to ensure proper coverage for the shift and notify the Service Center Manager of any variances
  • Complete HR forms for warehouse team members
  • Conduct safety and 5-S audits and maintain good housekeeping in the Service Center
  • Manage and document the delivery of products via company delivery vehicle

Additional Responsibilities:

  • Support the customer service, sales, and technical support function for all Service Spring Corp product divisions
  • Assist in administering order entry control and pricing policies consistent with company guidelines
  • Assist with the loading and unloading of trucks if necessary
  • Provide suggestions regarding new product and service opportunities
  • Perform other duties as assigned

Requirements:

  • High school diploma required; B.S. or B.A. in business or industrial related field preferred
  • Knowledge of overhead garage door products, garage door repair, and installation
  • Outstanding computer skills, proficiency in Microsoft Excel and Word required
  • Outstanding oral and written communication skills
  • Must be friendly and patient
  • Professional appearance and strong work ethic
  • Ability to work independently and resolve issues based on discretion and good judgment
  • Positive attitude
  • Highly ethical
  • Superior customer service skills
  • Able to change focus frequently and often while being detail-oriented and well-organized
  • Conflict resolution and problem-solving are key components of this position

The McAlear Group offers a full range of benefits for eligible employees, including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

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