Senior Manager of Customer Engagement
4 weeks ago
We are seeking a highly experienced Senior Manager of Customer Engagement to lead our team of digital services engineers and administrators. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to collaborate effectively across departments and with external stakeholders.
Key Responsibilities:
Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
Foster a culture of collaboration, innovation, and continuous improvement within the team.
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Requirements:
Bachelor's degree and 20 years' experience or no degree and 25 years' experience.
IAT Level 2 Certified (Security+).
TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION.
Benefits:
Medical, Dental, Vision, 401K (vested immediately), FSA, LTD/ STD, Paternal Leave, PTO, Federal Holidays to include Birthday, a 2-week Sabbatical, and Emergency Facility Closure Days.
COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.
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