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Retail Team Lead

2 months ago

Short Hills, New Jersey, United States Canada Goose Holdings Inc. Full time
{"Job Title": "Retail Team Lead", "Job Description": "Unlock Your Potential at Canada Goose Holdings Inc.

At Canada Goose, we're not just building a brand - we're building a community that believes in living bravely and coming together to support game-changing people. As a Retail Team Lead, you'll be a key member of our store leadership team, responsible for creating highly engaging customer journeys and cementing Canada Goose as a luxury performance lifestyle brand.

Key Responsibilities:
  • Deliver and model a superior customer service journey reflective of Canadian Warmth, resulting in exceptional customer experiences and tracking relevant key performance indicators (KPIs).
  • Guide, coach, and demonstrate service and selling behaviors that drive relevant KPIs, reflect a luxury culture, and help each team member become a highly accountable and effective brand representative.
  • Address customer issues and coach the team on resolutions, while maintaining an inclusive and diverse working environment.
  • Lead a culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top clients by leveraging provided tools.
  • Support a culture of talent development and ongoing education for the store team, while inspiring and supporting an outstanding employee experience and driving Employee Engagement.
  • Maintain an open-door environment that encourages feedback and discourse, and support the store management team in recruitment efforts aimed at building an external network of talent.
  • Coach and ensure consistent use of strategic tools, including communications platform, payroll management, queue management, learning management, and virtual appointment platform.
  • Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level, and achieve or exceed sales targets, including both top and bottom-line results.
  • Continuously analyze key performance indicators and support action plans that drive performance, while partnering with store management to ensure the store has adequate resources to achieve and exceed performance goals.
What We Offer:
  • A company built on Canadian roots and heritage, with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs, including Goose Rewards & ICON Rewards.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We're looking for a Retail Team Lead who embodies Canadian Warmth, demonstrates expertise in every recommendation, and conveys warmth in each interaction. If you're passionate about leading the selling floor, providing in-the-moment feedback to the team, and ensuring an elevated customer experience, we want to hear from you.

", "Company Overview": "Canada Goose Holdings Inc. is a leading luxury performance lifestyle brand that inspires and enables all people to thrive in the world outside. We're built on Canadian roots and heritage, with a commitment to keeping the planet cold and the people on it warm."}