Customer Experience Ambassador
1 week ago
About Us
Indigo Books & Music is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our products, and creating a positive shopping experience for our customers.
Key Responsibilities
- Customer Service
- Approach customers to offer assistance and provide personalized recommendations
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Product Knowledge
- Stay up-to-date on new products, promotions, and programs
- Use product knowledge to make recommendations and drive sales
- Store Experience
- Create a warm and welcoming environment on the sales floor
- Engage with customers and create a positive shopping experience
- Teamwork
- Collaborate with colleagues to achieve sales goals and provide exceptional customer service
- Contribute to a positive and inclusive team culture
Requirements
- Experience
- Previous experience in retail or customer service is an asset
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong product knowledge and ability to learn quickly
- Availability
- Availability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer
Indigo Books & Music offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.
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