Senior Business Coach

4 weeks ago


Nashville, Tennessee, United States Amazon Full time

About the Role

As a Senior Business Coach at Amazon, you will partner with 20-35 Delivery Service Providers (DSP) owners assigned to delivery stations across the South Super Region. Your primary responsibility will be to work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.

Key Responsibilities

  • Supporting owners as they onboard to the program and prepare to launch.
  • Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
  • Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.
  • Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.

Requirements

  • 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
  • Bachelor's Degree
  • Preferred Qualifications: 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience, MBA

About Amazon Logistics

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders.



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