Sales Support Associate
4 days ago
This position involves providing top-notch customer service and order fulfillment support to our sales team and customers at HT Berry.
Estimated Salary: $52,000 - $68,000 per year
Key Responsibilities:
- Offer seamless customer support and collaborate with sales teams to meet their needs.
- Enter orders accurately and efficiently into the computer system.
- Conduct thorough research to gather relevant information on deliveries, stock levels, credit status, special orders, and pricing.
- Streamline customer order processing through effective communication with sales teams and customers.
- Cultivate strong working relationships with the shipping department to ensure timely delivery of SMPU, FedEx, customer pickups, and emergency orders.
- Precisely quote prices when necessary and refer leads to the Sales department.
- Verify inventory levels and investigate any discrepancies or shortages with the warehouse team.
- Create customized orders for customers and sales representatives upon request.
- Distribute duplicate invoices to customers or sales personnel upon request.
- Partner with warehouse staff to address customer inquiries and delivery-related concerns.
Qualifications
To excel in this position, you must possess:
- A high school diploma or equivalent is mandatory; an associate's degree is recommended.
- Previous experience in customer-facing roles is desired.
- Exceptional verbal and written communication skills to engage with diverse stakeholders.
- Superior attention to detail and organization to maintain accuracy and efficiency.
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