Business Process Owner Lead
10 hours ago
We are seeking a highly skilled Business Process Owner Lead to join our team at USAA. As a key member of our organization, you will be responsible for leading the planning and execution of complex business processes, ensuring alignment with our overall experience strategy and vision.
Key Responsibilities- Develop and drive alignment of process to overall experience strategy and vision
- Lead the overall management of process performance by developing control limits, monitoring key performance indicators, and informing partners of any deficiencies, improvements, operational risks, issues, etc.
- Identify, own, implement, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes
- Collect and consolidate demand and find opportunities by business portfolio, vertically within the business unit, and/or horizontally across the enterprise
- Ensure alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies
- Use data and analytics to deliver insight into customer and business process performance and shares standard methodologies with overall team
- Stay current with emerging technologies and evaluate business processes to lead continuous process improvement efforts
- Lead solution development, including business case/benefits substantiation, and drive business requirements for process improvement initiatives
- Provide mentorship and guidance support for team and applicable business partners
- Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
- Ensure risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
- Bachelor's degree
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with applying various systems to collect and analyze data
- Broad financial industry experience
- 5+ years Risk Control Self-Assessment (RCSA) program and effective challenge experience
- Regulatory Applicability experience
- Process management and control knowledge
- US military experience through military service or a military spouse/domestic partner
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
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