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Business Process Owner Lead
2 months ago
USAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate financial security and provide exceptional service to our members.
The OpportunityWe are seeking a highly skilled Business Process Owner Lead to join our team. As a key member of our organization, you will be responsible for leading the planning and execution of complex business processes, including problem definition, evaluation of requirements, design, testing, and implementation.
Key Responsibilities:
- Develop and implement business process result program plans that align with customer and business deliverables.
- Apply and maintain expert knowledge of the business and lead ongoing alignment and development of business deliverable processes and capabilities.
- Serve as a strategic advisor, bringing varied perspectives to leverage multiple ways of thinking while developing end-user-focused process solutions.
- Guide and influence process re-engineering and technology implementation to enable process redesign and innovation.
- Lead the overall management of process performance by developing control limits, monitoring key performance indicators, and informing partners of any deficiencies, improvements, operational risks, issues, etc.
- Identify, own, implement, enhance, and align controls to mitigate operational and compliance risks.
- Collect and consolidate demand and find opportunities by business portfolio, vertically within the business unit, and/or horizontally across the enterprise.
- Review, advise, and develop communication plans for customers and internal collaborators, ensuring communications are in alignment with overall strategy.
- Ensure alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.
- Use data and analytics to deliver insight into customer and business process performance and share standard methodologies with the overall team.
- Stay current with emerging technologies and evaluate business processes to lead continuous process improvement efforts.
- Lead solution development, including business case/benefits substantiation and drive business requirements for process improvement initiatives.
- Provide mentorship and guidance support for the team and applicable business partners.
- Plan and design business processes and make recommendations and changes to improve and support business systems and activities, and/or to deliver greater effectiveness and efficiency.
- Ensure risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
To be successful in this role, you will need:
- Bachelor's degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Experience in implementing and sustaining change/improvements (change champion).
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.
- Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.
- Demonstrated experience with Lean, Business Process Management, or similar methodology.
- Demonstrated experience with applying various systems to collect and analyze data.
- Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.
USAA offers a competitive compensation package, including a salary range of $109,130 - $196,430, based on experience and market data. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.
USAA is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
