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Director, Bank Business Process Consultant-Bank Disputes
2 months ago
As a seasoned Director, Bank Business Process Consultant-Bank Disputes, you will lead a team of professionals responsible for reviewing and improving existing procedures and business processes. Your expertise will be instrumental in collaborating with leaders to identify process gaps and mitigate potential risks, ensuring alignment with the Bank's business strategy. You will guide your team to work with enterprise leaders and partners to develop and deploy process improvement solutions, maintaining compliance with policies, procedures, and regulations.
This role offers a flexible work environment, requiring an individual to be in the office 4 days per week. The position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
Key Responsibilities- Apply and coordinate reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform and influence key team members.
- Ensure risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities.
- Influence Bank Disputes Operations and business processes to address risk across all activities.
- Identify business process risks and ensure that appropriate controls are collected, detailed, sustained, and ultimately mitigated.
- Drive the development of business process improvements for the Bank that aligns business results, bank strategy, and risk management framework. Ensure alignment with customer and appropriate bank roadmap(s) and strategy.
- Identify and implement process improvement and process excellence across various aspects of assigned organization.
- Guide team members in providing strategic organizational change to ensure sustained and compliant process improvement initiatives.
- Assess risks associated with current and proposed processes against business objectives and ensure alignment with the bank's risk appetite and risk management framework.
- Build and be responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor, and support, performance management, and managerial activities.
- Ensure risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
- Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
- 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
- 4 years of experience leading programs/projects, business process owner/consultant, or working in an agile environment.
- 3 years of direct team lead, supervisory, or management experience.
- Extensive experience in applying quality management, process improvement, and using process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Expert experience/knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow, benchmarking, and/or evaluation of business processes.
- US military experience through military service or a military spouse/domestic partner.
- Strong understanding of disputes (fraud/non-fraud) for Regulation E and/or Regulation Z.
- Strong understanding of risk and controls frameworks.
- Experience working on internal/external audit exams and testing.
- Critical thinker with the ability to influence change across processes/products.
USAA is a mission-driven organization that facilitates the financial security of millions of U.S. military members and their families. We believe in our core values of honesty, integrity, loyalty, and service, which guide everything we do – from how we treat our members to how we treat each other. We offer a flexible work environment and a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.
For more information about our benefits, please visit our benefits page.
