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Customer Support Specialist in Printing Services

2 months ago


San Diego, California, United States NEBCAL Printing Full time
Position Overview

We are looking for a dedicated Customer Support Specialist to join our team at NEBCAL Printing. In this role, you will assist clients by delivering product and service information while addressing technical challenges.

Key Responsibilities:
  • Manage customer inquiries and resolve complaints effectively.
  • Provide detailed information regarding our products and services.
  • Diagnose and address product-related issues and concerns.
  • Maintain and update customer records based on interactions.
  • Build and enhance a knowledge base of our evolving products and services.
  • Prepare estimates for clients and manage complex vendor estimates.
  • Inspect incoming products from vendors to ensure quality standards.
  • Support various functions of the printing process and assist in bindery tasks as needed.
  • Review graphic files and prepare them for vendor production.
  • Issue purchase orders as required.
  • Conduct research on products and vendors for resale opportunities.
  • Communicate via email with customers and vendors.
Qualifications:
  • Prior experience in customer service, sales, or related fields is preferred.
  • Strong ability to establish rapport with clients and vendors.
  • Proficient in prioritizing tasks and managing multiple responsibilities.
  • Exhibit a positive and professional demeanor.
  • Exceptional written and verbal communication skills.
  • Team-oriented with a collaborative spirit.
  • Graphic design knowledge is advantageous, but training will be provided.
  • Willingness to learn the fundamentals of printing on the job.
  • Training on InDesign and Illustrator will be provided.
  • Familiarity with CMYK and RGB color models is a plus.
  • Experience in printing environments such as copy shops or office supply stores is preferred, but we are open to training the right candidate.