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Administrative Assistant

2 months ago

Hyattsville, Maryland, United States Canon U.S.A., Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon U.S.A., Inc. As a key member of our office support staff, you will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.

Key Responsibilities
  • Customer Service: Insure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
  • Mailroom Operations: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames; Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Supply Management: Organize and distribute supplies to clients; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
  • Administrative Support: Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc; Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
Requirements
  • High school Diploma or equivalent
  • 5 + years' experience working in a mailroom or professional office environment
  • Able to assist other lower level FSRs as necessary
  • Thorough knowledge of all shipping procedures
  • Ability to perform all necessary computer skills required
  • Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
  • Excellent customer service, professional attitude and appearance are a must
  • Ability to work overtime & meet deadlines
What We Offer
  • Competitive pay & benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide