Operations Manager for Aquatic Programs

2 weeks ago


Danvers, Massachusetts, United States Goldfish Swim School Full time
Position Overview:

The Operations Manager is responsible for overseeing the daily functions of Goldfish Swim School, ensuring that all operations align with our established standards. This role involves managing various aspects including staffing, pool management, customer service, and employee engagement.


Key Responsibilities:
  • Direct and manage daily operations to ensure compliance with Goldfish Swim School protocols.
  • Support the General Manager and department heads in executing daily tasks efficiently.
  • Lead and motivate staff to achieve high productivity and maintain positive employee morale.
  • Provide training and supervision to ensure exceptional swim instruction is delivered to all students.
  • Collaborate with Deck Supervisors and Golden Teachers to address class scheduling, student progress, and service quality.
  • Develop proficiency in iClassPro software for effective bookings, scheduling, and reporting.
  • Maintain a safe and clean swimming environment by adhering to pool operation standards.
  • Initiate and coordinate employee engagement activities to enhance workplace satisfaction.
  • Implement and oversee the Emergency Action Plan, ensuring all staff are trained on safety protocols.
  • Stay current with certifications and professional development in aquatics and management.
  • Perform additional duties as assigned by management.

Qualifications:

A high school diploma or GED is required, with a preference for candidates holding a Bachelor's degree or higher. Experience in roles such as certified lifeguard, youth sports instructor, camp counselor, or childcare provider is essential. A minimum of two years in a management position is preferred, along with experience as a swimming instructor.


Certifications:

Required certifications include Certified Pool Operator, Shallow Water Lifeguard, CPR/AED, and First Aid (training provided).


Work Environment:

This position involves regular exposure to warm and humid conditions, with a moderate noise level.



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