Operations Manager for Aquatic Programs

2 weeks ago


Danvers, Massachusetts, United States Goldfish Swim School - Danvers Full time
Job Overview

Are you seeking a fulfilling role where your contributions truly matter? Join us at Goldfish Swim School, a dynamic and rapidly expanding franchise that stands out from the crowd.

We are dedicated to transforming lives by helping children achieve their swimming goals. Our work environment is unique: we embrace a casual atmosphere, operate in a warm pool setting, and prioritize employee recognition through awards, gift cards, and engaging social events. We provide comprehensive training and offer numerous advancement opportunities for the right individuals.

Benefits:
  • Leadership opportunities
  • Consistent weekly schedule post-training
  • Competitive compensation with attractive bonus potential
  • Same-day pay option available
  • Valuable experience in a supportive environment
  • Enhanced social interactions
  • Future references and referrals
Qualifications:
  • Experience working with children
  • Strong communication and organizational skills
  • Successful completion of background checks (included in training)
Position Details:

Job Title: Assistant General Manager
Reports to: General Manager
FLSA Status: Exempt

Role Summary:

The Assistant General Manager is responsible for ensuring the quality and success of daily operations at Goldfish Swim School. This includes overseeing staffing, pool management, financial transactions, customer service, retail, event operations, and employee engagement activities.

Key Responsibilities:
  1. Manage daily operations to align with established standards.
  2. Support the General Manager and department heads in completing daily tasks.
  3. Oversee staff to promote productivity, performance, and employee satisfaction.
  4. Train and supervise swim instructors to deliver exceptional lessons.
  5. Develop proficiency in iClassPro software for bookings and scheduling.
  6. Maintain knowledge of pool operations to ensure a safe environment.
  7. Initiate and manage employee engagement activities to enhance satisfaction.
  8. Implement and oversee safety protocols and emergency procedures.
  9. Maintain certifications and stay updated on industry standards.
  10. Perform additional duties as assigned by management.
Education and Experience:

A high school diploma or GED is required, with a preference for a bachelor's degree. Experience as a certified lifeguard, youth sports coach, camp counselor, or childcare provider is essential. A minimum of two years in a management role is preferred, along with experience as a swimming instructor.

Certifications:

Required certifications include Certified Pool Operator, Shallow Water Lifeguard, CPR/AED, and First Aid (training provided).

Work Environment:

This position involves regular exposure to heat and humidity, with a moderate noise level.



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