Customer Account Manager
2 weeks ago
Position Overview:
The Customer Account Manager will oversee and guide a team dedicated to enhancing the account management experience for our clientele.
This individual must possess the ability to juggle multiple tasks, adhere to stringent deadlines, and thrive in both independent and collaborative settings.
Key Responsibilities:
1. Lead a diverse team of 4-6 members effectively.
2. Prioritize tasks efficiently and motivate the team to achieve deadlines.
3. Communicate in a clear, concise, and professional manner to ensure understanding and clarity. A prompt response to a high volume of emails is also essential.
4. Engage in the formulation, management, and evaluation of operational budgets.
5. Oversee the month-end closing process to ensure accuracy and timeliness.
6. Manage all activities related to customer master data to guarantee precise reporting and financial accounting.
7. Supervise pricing, accruals, and rebates to ensure accurate processing and financial reporting.
8. Track Customer Service key performance indicators (KPIs) and assess team performance against these metrics, developing strategies to exceed targets.
Customer Interaction:
Direct the Customer Account Coordinator's efforts and communications regarding pricing adjustments, order timelines, financial closing periods, and production availability issues.
Inventory Management:
Establish and implement standardized inventory management practices, including consignment and vendor-managed inventory procedures.
Customer Relations:
Address customer complaints promptly and resolve issues in a thorough and timely manner. Maintain strong relationships and coordinate activities with stakeholders.
Audit and Compliance:
Act as a representative for the commercial organization during the annual financial audit, ensuring all requests are met.
Training and Development:
Assist in creating training materials and resources to support team members in their roles. Evaluate the effectiveness of internal controls and identify opportunities for efficiency improvements.
Team Leadership:
Encourage and mentor team members in their professional growth. Demonstrate a solid understanding of credit, debit, and commission processes.
Additional Responsibilities:
Serve as a subject matter expert on special projects related to Order to Delivery (OTD) processes, and provide functional backup for senior customer service roles.
Qualifications:
- Excellent verbal and written communication skills.
- Exceptional organizational abilities.
- Strong problem-solving capabilities.
- Proven experience in a collaborative work environment.
- Confidence in utilizing leadership skills to meet customer needs.
Education and Experience:
- A seasoned professional with over 7 years of management or leadership experience in a business context.
- A Bachelor's degree (BA, BS, or higher) is required; a degree in Business is preferred.
- Familiarity with SAP is advantageous.
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