Branch Manager I
4 weeks ago
The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. This role requires a strong leader who can develop new deposit and loan business, provide a superior level of customer relations, and promote the sales and service culture through coaching, guidance, and staff motivation.
Key Responsibilities
Develop and implement strategies to increase branch sales and customer engagement
Supervise and train branch staff to ensure excellent customer service and sales performance
Manage branch operations, including cash handling, security, and risk management
Collaborate with other departments to achieve bank-wide goals and objectives
Stay up-to-date with industry trends and best practices to continuously improve branch performance
Requirements
High school diploma or equivalent required; bachelor's degree preferred
Supervisory experience in a banking or financial services environment
Excellent communication and leadership skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong analytical and problem-solving skills
What We Offer
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
About Us
Trustco Bank is a leading financial institution dedicated to providing exceptional customer service and community support. We are committed to fostering a culture of excellence, diversity, and inclusion, and we are seeking talented individuals who share our values to join our team.
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