Medical Support Specialist

3 weeks ago

Sterling Heights, Michigan, United States Concentra Career Choice Full time

Overview:

At Concentra Career Choice, we are seeking a highly skilled Medical Support Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients.

Our mission is to improve the health of America's workforce, one patient at a time. As a Medical Support Specialist, you will be responsible for performing routine medical and testing procedures under direct supervision of the treating clinician, as well as supporting in other areas of the facility as needed.

This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. You will ensure that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

Responsibilities:

  • Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
  • Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
  • Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
  • Assist providers during examination and treatment
  • Responsible for performing routine medical procedures as ordered by treating clinician
  • Prepare and assist clinician with procedure set up and injury care
  • Apply bandages, dressings and splints as ordered by the treating clinician
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
  • Complete quality assurance activities on equipment and medical devices
  • Maintain supplies, clean rooms and equipment, and stock exam rooms
  • Maintain and operate all medical devices and equipment
  • Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
  • In partnership with center leadership, assist with patient flow and volume
  • Keep patients informed of expected wait times during all aspects of the center visit
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
  • Ensure accuracy in documentation

Perform front office duties:

  • Greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings or huddles as required
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility

Qualifications:

Vocational/Technical/Business School

Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations

Job-Related Experience

Customarily has at least six months or more of medical assistant experience

Knowledge of medical procedures and medical terminology

Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Able to communicate both verbally and in writing in a clear, and professional manner

Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues

Must participate in initial and ongoing training as required

Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection

Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

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