IT Help Desk Manager MSP

8 hours ago


Tinton Falls, New Jersey, United States SAFENET SOLUTIONS LLC Full time
Job Summary

Safenet Solutions LLC is seeking an experienced IT Help Desk Manager to join our team. As a key member of our technical operations team, you will be responsible for managing the performance, productivity, and technical standards of our Help Desk team.

Key Responsibilities
  • Manage the Help Desk team to ensure exceptional network and systems solutions are delivered to our clients.
  • Develop and implement processes and procedures to improve team productivity and efficiency.
  • Collaborate with the technical operations team to ensure seamless delivery of technical services.
  • Provide technical guidance and support to the Help Desk team.
  • Ensure compliance with company policies and procedures.
Requirements
  • 3+ years of experience in a fast-paced Help Desk role.
  • 3+ years of management experience.
  • Strong technical background with ability to communicate to non-technical staff.
  • Superior analytical, planning, organizational, and problem-solving skills.
  • Ability to lead and inspire team members.
  • Ability to pick up new technology quickly with minimal guidance.
  • Strong character behaviors including honesty, integrity, and transparency.
  • Ability to follow policy, procedure, and regulatory requirements.
Preferred Qualifications
  • Experience with Windows server infrastructure, including Active Directory, Windows Server, Office 365, and Azure.
  • VMWare/Hyper V experience.
  • Remote Desktop, DNS, Group Policy experience.
  • TCP/IP Networking, Firewalls, VPNs experience.
  • RMM Tools (SolarWinds, Kaseya, Labtech, AutoTask) experience.

Safenet Solutions LLC offers a dynamic and fast-paced work environment with opportunities for growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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